1. Introduction
This Privacy Policy describes how WookLink ("Company," "we," "us," or "our") collects, uses, discloses, and protects information when you use our mobile application and related services (the "App").
The App is a social networking platform that allows users to scan, track, and interact around "kandi" bracelets, including participating in group chats and direct messaging.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Eligibility
The App is intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a user is under 18, we reserve the right to delete their account and data immediately.
3. Information We Collect
A. Information You Provide
- Username and profile information
- Email address
- Messages sent via direct messaging or group chats
- Kandi scan data and associated activity
- Any other content you voluntarily submit
B. User-Generated Content
- Chat messages (group and direct)
- Kandi history and interactions
- Any media or text shared within the App
C. Automatically Collected Information
- Device information (device type, operating system)
- IP address
- App usage data and analytics
- Log data (access times, features used)
4. How We Use Information
We use collected information to:
- Operate and maintain core features (kandi tracking, messaging, group chats)
- Facilitate user interactions
- Improve and optimize the App
- Monitor usage and detect misuse or violations
- Detect, review, investigate, prevent, and respond to child safety risks, abuse reports, unlawful conduct, and suspected child sexual abuse or exploitation
- Enforce our Terms of Service
5. How We Share Information
A. With Other Users
Due to the social nature of the App:
- Your username and activity may be visible to other users
- Kandi history may be shared among users who have interacted with the same kandi
- Messages are shared with intended recipients
B. Service Providers
We may share information with third-party vendors who assist with:
- Hosting and infrastructure
- Analytics
- Customer support
- Safety tooling, trust and safety review, security, legal compliance, and abuse investigations
C. Legal Compliance
We may disclose information if required by law or to:
- Protect our rights
- Investigate violations
- Prevent harm or illegal activity
- Report suspected child sexual abuse or exploitation
Where permitted or required by applicable law, we may also disclose relevant information to law enforcement, the National Center for Missing & Exploited Children (NCMEC), child-safety hotlines, regulators, courts, or other appropriate authorities in connection with child safety, abuse prevention, legal process, or investigations.
6. Data Retention
We retain your information:
- As long as your account is active
- As necessary to provide services
- As required for legal, security, or operational purposes
We may delete or anonymize data at our discretion.
Notwithstanding the above, we may retain reports, flagged content, account records, logs, and related safety information for as long as reasonably necessary to investigate abuse, preserve evidence, comply with law, enforce our policies, resolve disputes, and protect users and the public.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards. However, no system is completely secure, and we cannot guarantee absolute security of your information.
8. User Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction or deletion
- Request restriction of processing
To exercise these rights, contact us at: support@wook.link
9. Social Interaction Disclaimer
The App enables user interaction, including messaging and group chats. We do not monitor all communications and are not responsible for user behavior, content, or interactions — whether online or offline.
However, we may review reports, flagged content, and related account activity for safety, legal compliance, or enforcement purposes, and may preserve or disclose related information where permitted or required by applicable law.
10. International Users
If you access the App from outside the United States, you consent to your data being transferred to and processed in the United States.
11. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Continued use of the App constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, contact us at: support@wook.link